Tuesday, Feb. 27, 2018
I have to share this review, as I rarely am willing to give a company a 1-star review.
But, I advise everyone think twice before giving this company any of your money.
Here is my story:
My wife booked us a trip on the Argosy Cruise leaving from the Lake Union boathouse for the famous "Christmas Ships" trip and wanted it to be somewhat of a surprise for everyone. Shortly after she booked this trip for our family, we found out she was pregnant(!). If you know anything about being pregnancy- apparently your brain and memory don't really work as normal (or so I've heard).
Well, you might be able to guess where I'm going with this... she had the time mixed up for the departure. So, we arrive (what we thought was early) for a ship that we thought would be leaving the harbor at 5:30, rather a ship than 4:30... We were at the boat dock at 5:15.
When we got there, the ship was still in the harbor and they hadn't left yet (they still had the boarding platform down and the ship was still tied down)
So we were thinking all was good at this point (still didn't know we were late) and ready to get on the boat... All 7 of us!
Actually, NO. Instead, the young men who were launching the boat refused to let us on the ship, claiming that they were on a tight schedule and we should have arrived earlier....
Instead they claim that we call the office (did I mention it was Sunday night?) and try to find a way to get help.
So, here we were standing in the freezing cold on a beautiful night in Seattle on the dock as we watched our ship, the one that we were all REALLY looking forward to, leave the dock. There goes our Christmas gift...
It really was a super sad situation.
Now, I figured that someone with as good of a reputation as Argosy would have no problem either refunding our money, or finding a way to repurpose our money. So I tried calling them over the course of the next week.
And calling them.
And calling them.
And calling them etc.
Eventually, I spoke with the VP of sales and marketing, who seemed nice, but still to this day (over 2 month later) have not had any luck AT ALL with receiving any sort of compensation or refund!!
Mind you, we paid almost $500 for this trip, and never received a SINGLE cent back (full disclosure: they told me that they "comp up" us for the food THAT WE PAID FOR from our initial missed trip if we booked another trip!!?).
I asked them if they would be able to honor some of my money by finding a way to get half off another round of tickets (pay for 3 tickets and get 6), but they vehemently disagreed with this, as they stated that this was against their policy.
All of this stems from their policies and procedures, which they send you in an email, that states there are absolutely no refunds for this type of situation. (Mind you this is an email that I NEVER personally received until after the fact, as my pregnant wife was the one to set this up in the first place...)
Shame on you Argosy Cruise. What a terrible way to do business. I still can't believe that such a big and reputable company would operate this way. Not only will I personally NEVER do any further business with them, but I will also GLADLY share this experience with anyone willing to listen!!